Call Centres are used to improve the efficiency
of inbound and outbound call handling.
Call Centres improve the process of answering
calls by controlling the routing of calls top
staff and placing callers in a queue when staff
Lost calls means lost revenue. The objective
of our call centres is to minimise abandoned calls
by callers hanging up when all staff are busy.
Because calls can be queued call centres never
give busy tone. Messages are played to encourage
callers to wait to be answered.
The benefits are typically more calls answered
and improved customer service. Your staff can
now handle more calls.
NEC makes Call Centres affordable. The DXE Call
Centres are sophisticated automatic call distribution
(aCD) solutions for small/medium sized businesses
providing powerful call centre features at a cost